Skuas Pest Control

Return and Refund Policy

Skuas Pest Control Pvt Ltd (“we,” “us,” or “our”) is committed to providing high-quality pest control services to our customers. We understand that there may be instances where you may need to request a refund or a return for the services provided. This Return and Refund Policy outlines the terms and conditions under which we will accept returns and issue refunds.

1. Service Satisfaction Guarantee

We strive to ensure that our pest control services meet your expectations. If you are not satisfied with the services provided, please contact us within 7 days of the service date, and we will work with you to resolve the issue.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • If the service provided was not as described or was incomplete.
  • If there was a significant delay in the provision of the service due to our fault.
  • If the service did not effectively address the pest issue as promised, despite following all recommended steps and guidelines.

3. Non-Refundable Services

Certain services may be non-refundable, including but not limited to:

  • Services where the pest issue has been resolved as per our service agreement.
  • Services that were canceled or rescheduled by the customer with less than 24 hours notice.
  • Any additional services or follow-up visits that were not included in the original service agreement and were requested and completed by the customer.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at [your email address] or call us at [your phone number] within 7 days of the service date. Provide your name, contact information, service date, and a detailed explanation of the issue.
  2. Review: Our team will review your request and may contact you for additional information or to schedule an inspection if necessary.
  3. Resolution: We will work with you to resolve the issue, which may include re-performing the service or issuing a partial or full refund, depending on the circumstances.

5. Processing of Refunds

If your refund request is approved, the refund will be processed within 7 business days from the date of approval. Refunds will be issued using the original payment method used at the time of booking.

6. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at: 

Skuas Pest Control Pvt Ltd

22,Ground Floor Front Side, Sarai Jullena Okhla Road, New Delhi-110025

Phone: 01144127611

Email: info@skuaspestcontrol.com

7. Changes to this Policy

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. You are advised to review this policy periodically for any changes. Changes to this policy are effective when they are posted on this page.